JUSTIN KESWICK

89 Beachview Crescent
Toronto, Ontario, Canada
M4E 2L7

Download Microsoft Word version of this resume
Download custom Access, Qbasic and other programs

home (416) 686-1710 cell (416) 333-8303
email jkeswick@interlog.com
website www.interlog.com/~jkeswick


Professional Profile

Last updated February 16, 2006

Microsoft Access Developer with experience in SQL, VB, HTML
Technical Support Specialist with 6 years of experience in
Retail and Corporate Finance


Professional Development

Microsoft Office 2000 VBA Development with PBSC, January 2003
Interpersonal Skills Workshop with the Canadian Management Center, December 2001
Introduction to Crystal Reports with Knowledge Ability, July 2001
Windows 2000 Basic Administration with PBSC, May 2001
Administering Windows NT with PBSC, an IBM Company, April 2001
ITIL Service Management Essentials, Help Desk and Change Management
with Pink Elephant, February 2001
Novell 5.1 Administration with PBSC, March 2001

Computer Programming and Analysis Diploma from Seneca College in Toronto
Specialized in Networking and Website Design
1995-1998

Computer Languages

C++, QBasic, Visual Basic, VBA, Java, HTML, SQL, Perl, Unix shell scripts, COBOL

Employment History

2003 to Current

Bank of Montreal Nesbitt Burns
Billing and Costing Analyst
Developed a System Cost database to track IT invoices and contracts
Modified Cognos Transformer Cubes
Modified Cognos PowerPlay Reports for
Department Allocations for System Costs
based on Lines of Business and Inventory
Created Excel Financial Reports
Audited IT System Costs to trace accounting errors
Improved Activitiy Based Costing for an IT Department
in a Corporate Financial Environment
Developed a Detailed Project Based Financial IT Service Catalogue
for over 200 IT Services for Senoir Management decisions

2000 to 2003

Cotton Ginny Limited and
Tabi International is a nationwide Canadian retailer of women's clothing
Help Desk Analyst
Provided technical support for computer cash registers for clothing stores across Canada, provided desktop support for Windows and Novell at the head office, provided phone support for GroupWise email for district managers and operated a Unix based merchandising system
Developed a Microsoft Access database for scanning server backup tapes
Modified the Track-it Help Desk program to track calls and inventory

1999

Canadian Tire is a retailer of tools, sporting goods and house wares
Part-time Hardware Sales Associate
Stocked shelves, provided customer service

EDS Systemhouse is a provider of IT services to the Ontario government
TOSI Contract Computer Technician
Conducted a Y2K notebook computer audit

IBM Canada Limited is a supplier of personal computers and IT services
Kelly Services Contract Bench Technician
Installed PC hardware in an assembly line environment

1998

Metropolitan Toronto Housing Authority is a provider of housing
Summer Co-op Visual Basic Programmer
Developed a database application for phone numbers

1997

Canadian Tire Corporation Home Office
Summer Co-op Customer Support Analyst for PC Helpdesk
Solved network and software problems in office environment

1996

Seneca College is a community college with over 60,000 students
Fall Co-op Lab Monitor and Computer Tutor
Helped computer students in a classroom environment

Custom software and references available upon request