CAREER OBJECTIVE

A position utilizing my BUSINESS MANAGEMENT and PC/LAN knowledge and experiences

PLATFORM EXPERIENCE

Networking: Novell NetWare 3.x/4.x, Intranetware, Windows NT, understanding of Unix

Application Software: Windows 3.x/95/NT Workstation, Microsoft Office Professional 95/97, WordPerfect, Lotus 123, Q & A, Page Maker, File Maker Pro, Procomm Plus, Lotus Notes, Microsoft Exchange, GroupWise, Netscape, Internet Explorer, Internet Information Server and more....

Computer Experience (PC): Troubleshoot, Configure and build PC's. Installation and configuration of software & ethernet NIC's, Hard Drive, Motherboard, and RAM. Worked with IBM, Compaq, Toshiba, Dell and Clones PC/Laptop; Work with 3Com Concentrator

Computer Experience (MAC): Troubleshoot daily operation, installation of various software

Programming: HTML, JAVA, COBOL, PL/1, SAS, dBase IV. Understanding of Visual Basic

EMPLOYMENT HISTORY

INMET Mining Corporation (International Head Office)

Information Services August 1997 - Present

Technical Support

• LAN (Novell Intranetware) and DESKTOP support
• Trouble shoot and diagnose network to ensure operability and conformity to standard
• Maintain data and network documentation
• Monitor network infrastructure
• Install/Test equipment
• Review network configuration on an on-going basis
• Review new technologies
• Work with vendors for technical specifications
• Manage implementation projects to ensure timely, cost effective delivery
• Support Norstar telephone and voice mail systems

The United Church of Canada (National Head Office)

Division of Finance/Technology Services April 1994 - August 1997

LAN/PC Support Specialist

• Managing approx. 200 PC & 15 Mac on Novell NetWare 3.12/4.1x
• Install and upgrade network applications & hardware
• Perform LAN administrative functions and support
• Researches, recommends, and tests new hardware & software
• Implementing of Electronic Mail, Desktop Fax and Internet
• Perform backup for LAN, VAX, Sybase and UNIX
• Maintain company inventory list
• Assist in various special technology projects

The United Church of Canada (National Head Office)

Division of Communications/Administration Office February 1992 - April 1994

Computer Systems Coordinator

• Providing training to all users & writes up references for various procedures
• Responsible for electronic mail
• Administer charge backs
• Preparing financial report

The United Church of Canada (National Head Office)

Division of Communication/UCPH August 1990 - February 1992

Accounts Receivable

• Responsible for nearly 10,000 customer accounts in United Church Publishing House
• Handles inquiries from branches/customers & make necessary adjustments
• Reconcile A/R, sales invoices, credits and payments

EDUCATION

Ryerson Polytechnical University, Toronto, Ontario 1997 - Present

Working towards certificate for Telecommunication Management

Nu Base Technology, Toronto, Ontario 1997 - Present

CNE 3.1x, working towards Intranetware

Ryerson Polytechnical University, Toronto, Ontario 1995 - 1997

Certificate: Business Management I

Seneca College, Toronto, Ontario 1994 - 1996

Certificate: LAN Administrator

Ryerson Polytechnical University, Toronto, Ontario 1991 - 1993

Certificate: Business Computer Systems and Programming

York University, Toronto, Ontario 1986 - 1990

B.A. (Honour) Commerce

REFERENCES Available upon requests